Professional Services

Support for Mission-Critical Use Cases

Organizations dealing with regulatory compliance, security, and mission-critical use cases need reliable support. surveilr is self-service by design, but when you need help, we're here every step of the way.

Support Options for Every Need

From community-driven help to dedicated enterprise support, choose the level that fits your organization

Free Community Support

Best-effort support via GitHub Help Desk for general questions, troubleshooting, and community assistance.

GitHub Discussions community
Peer-to-peer assistance
General troubleshooting

Recommended

Paid Support with SLAs

Priority support with guaranteed response times for mission-critical scenarios. Monthly or annual plans available.

Email & phone support
Guaranteed SLA response times
Dedicated assistance
Monthly or annual plans

Custom Professional Services

Tailored solutions for unique use cases, custom compliance requirements, or specialized feature development.

Custom Industry Patterns
Bespoke development
Regulatory framework integration

Why Choose Us

Deep Experience with Regulatory & Compliance Challenges

We have extensive experience working with organizations facing regulatory hurdles, compliance audits, and security challenges. We understand the stakes and provide solutions tailored to your environment.

Security Expertise

Deep understanding of security frameworks and compliance requirements

Flexible Plans

From occasional assistance to dedicated full support

Custom Solutions

Tailored development for your exact specifications

Dedicated Team

Never left without help when you need it most

Ready to Get Started?

Whether you need community support, dedicated SLA-backed assistance, or custom professional services, we're here to help your organization succeed.